Alternative Payment Arrangements

Council provides that any ratepayer who may, or is likely to experience difficulty with meeting the standard rate payment arrangement may contact Council to discuss options for alternative payment arrangements. Such enquiries are treated confidentially.

Late Payments

Rates will be overdue if they have not been paid on or before the 'due date' shown on the front of each rate notice. A fine of 2% will then be applied to the amount due. Every month thereafter interest will be charged on the total amount in arrears. Council allows 2 working days after the due date for payment before applying the late payment penalties.  Rates which continue to be overdue are referred to a collection agency for collection. The debt collection agency charges collection fees that are recoverable from the ratepayer.

What rate relief measures are available?

Council has budgeted to support rate relief options across the City.

This enables reduced rates levied for those in the community whose rates increase by more than 25% and community organisations who provide subsidised support services to meet community expectations in areas such as aged care, sport and recreation and education.

The State Government introduced a Cost of Living Concession of up to $200 which will be paid directly to eligible pensioners and low income earners.

The concession can be spent at the discretion of the recipient on their greatest needs, whether that is electricity, gas and water bills or Council rates.

Council will continue to provide the waste service charge remission. This will add approximately $321,270 to the operating costs of Council.

Senior ratepayers may also be eligible to apply to Council to postpone payment of rates on their principal place of residence. Postponed rates remain as a charge on the land and are not required to be repaid until the property is sold or disposed of.

Council's Rate Policy and Application Form are available at the Council Office. The Local Government Act permits a Council, on the application of a ratepayer, to partially or wholly remit rates or to postpone rates, on the basis of hardship.


  • Cost of living concession provided by State Government of up to $200
  • Refuse charge remission provided by Council of up to $178

For more information please contact Council on 8640 3444.


You may object to the valuation referred to in this notice by writing served personally or by post to the Valuer-General within 60 days after the date of service of this notice. But note:

  • if you have previously received a notice or notices under the Local Government Act 1999 referring to the valuation and informing you of a 60-day objection period, the objection period is 60 days after service of the first such notice;
  • you may not object to the valuation if the Valuer-General has already considered an objection by you to that valuation.

The Valuer-General may extend the 60 day objection period where it can be shown there is reasonable cause to do so by a person entitled to make an objection to a valuation.

A written objection to valuation must set out the full and detailed grounds for objection. Objections can also be submitted via an online form.

Differential rates (and or charges) imposed by rates (and or charges) are still due and payable by the due date even if an objection has been lodged.

Objections are to be forwarded to:

State Valuation Office
GPO Box 1354, Adelaide 5001
101 Grenfell Street, Adelaide 5000
Phone: 1300 653 345
Fax: (08) 8226 1428

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